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1. How will I be contacted if my property is in violation?

Property maintenance cases are initiated either through a concerned citizen or neighbor who reports a concern or files a complaint; or they are personally observed by the property maintenance official. All citizen complaints are investigated to determine if an actual violation exists.

If a violation is discovered, you should expect to be contacted by the City. The initial contact may occur through one of the methods listed below:

• Code enforcement may contact you in person.
• You may receive a notice (door hanger) attached to your front door or other visible location on the property.
• You may receive a notice in the mail.

2. What process should I expect to see if I have a violation?

When a code violation is reported, we open an incident and work towards resolving the issue through a process of education, inspection, and notices. Each code has its own set of enforcement procedures; however, the process generally follows this sequence:

• Complaint received from citizen or observed by city employee
• Inspection conducted to verify if violation exists
• Notice is given to the property owner or tenant allowing time for correction
• Re-inspection is conducted after date to correct has passed
• If violation is corrected, case is closed
• If uncorrected, the City oversees the abatement/removal and bills the owner for all costs incurred
• Unpaid bills will result in a special assessment levied against the property

3. How much time do I have to correct a code violation?

The amount of time allowed to correct a code violation varies depending on the violation. Once a violation is verified, it is the intent of the City to have the resident/property owner come into voluntary compliance. To accomplish this, the resident is normally given 7 to 30 days, depending on the violation, to take the necessary steps to correct the problem.

There may be a request to correct these types of violations within 24 hours. City ordinance requires snow to be removed from sidewalks within 24 hours of being notified.