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Property maintenance cases are initiated either through a concerned citizen or neighbor who reports a concern or files a complaint; or they are personally observed by the property maintenance official. All citizen complaints are investigated to determine if an actual violation exists.
If a violation is discovered, you should expect to be contacted by the City. The initial contact may occur through one of the methods listed below:
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When a code violation is reported, we open an incident and work towards resolving the issue through a process of education, inspection, and notices. Each code has its own set of enforcement procedures; however, the process generally follows this sequence:
The amount of time allowed to correct a code violation varies depending on the violation. Once a violation is verified, it is the intent of the City to have the resident/property owner come into voluntary compliance. To accomplish this, the resident is normally given 7 to 30 days, depending on the violation, to take the necessary steps to correct the problem.
There may be a request to correct these types of violations within 24 hours. City ordinance requires snow to be removed from sidewalks within 24 hours of being notified.