What happens after I file my complaint/request, what do you do? How long does it take, will you contact me afterwards?

We investigate every complaint received. The activity or alleged violation would need to be confirmed through an inspection. Generally, an investigation begins within the week received depending on the severity of the issue or the current case load in the property maintenance office. Complaints are generally prioritized by date of receipt; however, complaints are also prioritized by significance in the order of safety, health, and aesthetic matters.

If a violation exists, the property owner or tenant is contacted and informed of the violation. The time allowed to resolve a violation depends on the complexity of the situation. A correction period of 7 to 30 days is given most of the time.

Please keep in mind that many violations cannot be completed in one or two days. Some things that have accumulated over several years may take a few months to eliminate. 

Show All Answers

1. What is the difference between property maintenance regulations (code enforcement) and homeowner association requirements?
2. How do I report a property maintenance violation?
3. I want to report a property maintenance problem in my neighborhood but I don't want anyone to know I called, do I have to give you my name?
4. What happens after I file my complaint/request, what do you do? How long does it take, will you contact me afterwards?
5. What are the enforcement procedures?
6. How much time do I have to correct a violation?
7. What should I do if I receive a property code warning notice?
8. I need more time to correct the code violations on my property, what do I do?
9. What can I do if I get a notice and do not understand what the violation is?
10. What happens if the property does not come into compliance or I refuse to comply?