Who is responsible for repairs on my service line?
The property owner is fully responsible for maintaining adequate water flow to and through the water lateral, from the property structure to and into the water main. If there is any damage to the service line, curb stop or tap on the water main, it the responsibility of the property owner to make the necessary repairs. To view the policy in its entirety, please click here: Service Line Policy.
I don't think my meter is working correctly, what do I do?
Please contact the Utility Office at 642-1325 to generate a service request. An appointment will be scheduled for the request.
My water pressure is too low?
The most likely cause for low water pressure is the need for adjustment of your pressure reducing valve (PRV). If you do not know how to make the necessary adjustment, please contact a plumbing professional. This is not a service City staff is allowed to perform.
I need to locate my curb stop, how do I do this?
A locater is available to check-out at the Finance Office or Public Works office at 625 N 5th Street. If you are unable to locate it, City staff is available to do so for a fee. Please contact the Finance Office to generate a service request. An appointment will be scheduled for the request.
I am installing a new water softener. What is the water hardness and iron levels?
Average water hardness is 217 mg/L or 12.67 grains per gallon. For further information, refer to the 2013 Common Ion Report.
What does my water meter look like?
The City of Spearfish Water Department currently has 3 types of water meters being used in residences and businesses: an SR, SR II, and most recently, an iPerl meter. Water meters are typically installed near the location the water is plumbed into the structure. Water meters are almost always installed indoors due to our freezing conditions.
Click here to view a picture of the SRII and iPerl water meters.
How is my water meter read?
Water meters are read each month. The reading date depends on which “Zone” a property resides in. The Utility Department currently operates a Sensus VXU reading unit which allows numerous meters to be read in a matter of minutes. An MXU unit is directly connected to your water meter. The VXU reading unit “wakes up” the MXU and sends the reading from the water meter to the software program. Click here for an illustration of a typical SRII style meter and MXU connection.
MXU’s operate on a single lithium battery. These batteries need to be replaced every 7-10 years. If the battery in your MXU needs replaced, the utility office will contact you via letter to request a repair appointment. There is no charge for this service.